Call Center Counselor – Premium Surgery

🕒 3 days ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Vision Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

American Vision Partners is one of the nation’s largest and fastest-growing eye care organizations, affiliated with numerous long-established ophthalmology practices. It operates more than 100 eye care centers—including ambulatory surgery centers and satellite clinics—and employs 120+ providers across Arizona, Nevada, New Mexico, Texas, and California. AVP partners with respected ophthalmology practices to deliver high-quality patient ophthalmic care, invests in people and technology, and focuses on aggressive growth and career development for clinicians and staff.

📋 Description

• Maintain basic knowledge of surgeries performed at American Vision Partners facilities • Counsel patients about surgery by providing clear, concise details about what to expect • Educate patients on pre/post-operative instructions and surgical consents • Review surgery paperwork and ensure necessary signed documents are received • Schedule necessary appointments according to specialty • Monitor surgery schedules for cancellations/no-shows and contact patients to reschedule • Document and collect patient out-of-pocket amounts owed before surgery • Help maintain referring provider relationships • Help create an exceptional patient experience • Monitor voicemail and tasking inboxes and respond to inquiries promptly • Answer incoming patient calls concerning surgery • Maintain patient confidentiality • Participate in ongoing training and continuing education • Encourage a team-oriented environment • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or GED required • At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred • Experience in ophthalmology preferred • Must be comfortable discussing financial options and presenting payment plans • Excellent verbal and written communication skills • Ability to make decisions within established protocols and with minimal supervision • Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment • Demonstrated ability to meet deadlines

🏖️ Benefits

• Medical insurance • Dental insurance • Significant eye care discounts • Child care assistance • Pet insurance • Continuing education funds • 401(k) • Paid holidays • PTO • Sick Time • Opportunity for growth • Much more