Client Management Manager

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, benchmarking, and technology as critical value drivers. • Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. • Leads the global efforts for assigned portfolio across 4 regions and 50+ countries, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives. • Leading sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving non-transaction, premium revenue. • Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients. • Develop creative pricing strategies and contributing to ongoing client P&L management and client retention. • Lead business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts. • Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development. • Strong relationship building skills to ensure trusted partnerships with clients.

🎯 Requirements

• 5+ years of global account/client management experience with strong proven people leadership skills and travel industry is strongly preferred. • Previous customer / client-facing experience and client relationship management skills with global clients. • Previous global service delivery /account implementations experience a plus. • Proven track record to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority, with the ability to identify business opportunities. • Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. • Proven success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability. • Ability to communicate Amex GBT’s value proposition, with proven executive level presentation skills up to and including the “C Suite”. • Demonstrated ability to build strategic vision, account plans, action plans, set and measure goals, etc. • Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills. • Strong financial skill and analytical attitude required to use the key drivers of profitability. • A very strong business and financial competence with a consistent track record of gaining results and achieving targets are required. • Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations. • Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. • A sophisticated range of communication, presentation and influencing skills to present complex ideas in a simple and compelling way to a wide variety of audiences. • Highly collaborative with proven success working in matrixed environments. • Proficient and comfortable with using various software platforms including but not limited to PowerPoint, Excel, Word and Salesforce.

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks