Specialized Travel Counselor

🕒 August 20

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $46.2k - $85.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, including individuals and groups • Arrange and book domestic and international business travel across air, road, rail, and accommodations • Use Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo; training may be provided • Communicate with customers by telephone, messaging/chat, email, and/or back-office systems • Proactively advise clients and sell additional services while adhering to company travel policies • Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics

🎯 Requirements

• Previous experience in travel, preferably business travel • Understanding of fares and ticketing rules for car, air, and hotel • Native GDS expertise: Sabre, Apollo, Amadeus and/or Galileo • Professional written and verbal communication • Attention to detail • Ability to act with integrity and protect personal traveler information • Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation background • Ability to resolve customer issues quickly and independently • Teamwork and openness to feedback • Flexibility and preparedness to work afternoon shifts (12–8pm) and weekends • Ability to work in a 24/7 Traveler Care operation

🏖️ Benefits

• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global INclusion Groups • Reasonable accommodation for qualified individuals with disabilities