Client Success & Operations Manager, Token Vesting

🕒 July 20

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

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Anchorage Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💸 Finance

₿ Crypto

☁️ SaaS

💰 $350M Series D on 2021-12

Finance • Crypto • SaaS

Anchorage Digital is a leading platform offering institutional access to digital assets with comprehensive services including custody, staking, trading, and settlement. It is home to Anchorage Digital Bank, the only federally chartered crypto bank, providing a secured, regulated environment for institutions to participate in crypto markets. With its advanced security architecture, Anchorage Digital supports a wide range of digital assets, allowing wealth managers, institutional investors, and financial firms to manage their digital asset portfolios with confidence. Located in various regions including Singapore, Anchorage Digital continues to expand its services and support to enhance its clients’ participation in the digital asset ecosystem.

📋 Description

• Own the full client lifecycle for protocols using Anchorage Digital's token vesting product — from the first demo through configuration, onboarding, bug fixes, support, account maintenance, and ongoing relationship management. • Manage ongoing operational needs — data changes, adding users, bug fixes, and other day-to-day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users. • Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution. • Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects. • Listen to clients through a high cadence of meetings (typically 10–20 in the first quarter of a new engagement), surfacing issues early and discovering new opportunities.

🎯 Requirements

• A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts. • A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability. • Strong data and spreadsheet skills, with comfort performing data validation and quality control. • Experience with API configuration or technical integration work. • Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships. • A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks. • Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work.

🏖️ Benefits

• Equal Opportunity Employer • Commitment to diversity and inclusion • Supportive and respectful workplace environment