Director of Training – Quality Assurance

🕒 September 2

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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Ancora Education

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.

📋 Description

• Serve as the subject matter expert on all matters related to the CDL program for Ancora Training • Ensure quality control of a best-in-class CDL program adhering to FMCSA and state regulatory agency regulations • Develop and assist in training CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers on best practices and policies • Help drive fleet management to ensure profitable, safe programs system-wide • Set training standards and support functional implementation with Admissions, Business Development, cross-functional support teams, and division senior leadership • Address underperforming programs or staff through development, accountability, and performance improvement steps • Identify growth opportunities and business risks across transportation, training, regulations, and the market • Onboard and train new CDL instructional teams and directors on programs and curriculum • Ensure instructional staff and leaders complete required onboarding courses in the company’s Learning Management System and assign additional courses as needed • Maintain curriculum consistency across client platforms using the CDL SOP, QA SOP, training assessments, and testing/remediation protocols • Train field teams on compliance and operational best practices • Coordinate field visits to improve instructional capabilities and performance • Assist with student or staff Code of Conduct escalations and investigations, including support for Human Resources • Analyze CDL testing results to identify improvement areas and training needs • Investigate and record state regulations, testing options, reciprocity, and third-party testing opportunities • Ensure training locations have required supplies and resources • Align equipment, staff allocation, and schedules with student training volume • Improve communication skills among training staff • Review and recommend efficiency improvements across the CDL business • Coach and mentor exempt program leadership roles to develop direct reports and improve individual and team performance

🎯 Requirements

• High School Diploma or equivalent • Experience working with students, instructors, and clients • Holds an active CDL Class A License • 5 Years of work experience in CDL driving and training • At least 24 months experience as a CDL Program Director • Working knowledge of FMCSA regulations • Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation • Detail-oriented and ability to analyze reports in multiple formats • Actively listens and responds appropriately • Ability to identify problems and seek solutions • Maintains professionalism at all times • Time management skills with the ability to multitask • Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies