Customer Care Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $35k - $40k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Resolve customer inquiries, complaints, and basic technical or account issues by phone, email, and chat • Process order entries, changes, status updates, and RMA or warranty requests using a first-in, first-out workflow • Document and update customer cases accurately and consistently within the CRM system • Collaborate with Supply Chain and Sales teams to resolve order discrepancies • Escalate complex issues when needed • Maintain performance against response time, quality, accuracy, and customer satisfaction targets • Support Video Security and Access Control customers

🎯 Requirements

• High School Diploma or GED required • 1 to 3 years of customer service, call centre, technical support, or order management experience preferred • Proficient in Microsoft Office, including Outlook, Word, and Excel • Fluent in written and spoken English • Strong problem-solving skills • Comfortable and productive working in a remote environment • Experience with Salesforce, SAP, or Oracle preferred • Background in the telecommunications or security and access control industry preferred • Experience using ticketing or CRM systems in a high-volume support environment preferred • Prior experience working in a fully remote customer support role preferred • Familiarity with order management or warranty and RMA processes preferred

🏖️ Benefits

• Fully remote work • Six-month term position • Equal opportunity employer