Systems Upgrade Specialist, Linux

Job not on LinkedIn

🕒 September 4

🇨🇦 Canada – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anovia

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Anovia is a company that designs, orchestrates, and deploys autonomous AI agents—both conversational and voice agents—to deliver enterprise automation services. Their platform focuses on orchestration and enterprise integration, connecting agents with CRM, ERP, ECM systems and APIs to automate workflows like scheduling, collections, and knowledge retrieval. Anovia offers pilots and production deployments (promising a working AI voice agent in 30 days) and emphasizes automation solutions that streamline decisions, workflows, and customer interactions for business users.

📋 Description

• Plan and execute remote software upgrades across supported platforms • Ensure Call Handling customers remain on current software release levels • Work directly with customers to schedule and coordinate upgrades, maintenance windows, and change communications • Collaborate with Research & Development and Engineering teams to develop, refine, and execute upgrade processes • Develop, design, evaluate, and modify systems according to customer requirements and regulatory standards • Support system architecture and ensure platform integrity, stability, and performance • Configure and validate software across diverse customer configurations and environments • Identify, document, and report field process and product issues • Assist support levels with investigations and resolutions • Manage critical customer issues during upgrades and communicate with customers and internal stakeholders • Represent Anovia in customer engagements with dispatchers, law enforcement personnel, and technology executives • Document technical issues, resolutions, and escalation details • Create, review, and maintain whitepapers, Methods of Procedures (MOPs), technical alerts, and bulletins • Work effectively with internal teams, vendors, and customers

🎯 Requirements

• Hands-on experience working within Red Hat Enterprise Linux environments • Experience with virtualization technologies is a strong asset • Experience with HP server platforms is a strong asset • Experience with analog and digital telephony is a strong asset • Networking fundamentals experience is a strong asset • Hardware and software technical support experience is a strong asset • Experience managing software configuration and upgrades in complex, customer-specific environments • Proven ability to troubleshoot and resolve issues in mission-critical systems • Strong written and verbal communication skills in English • Bilingualism (English/French) is considered an asset • Excellent teamwork, interpersonal, and problem-solving abilities • Ability to thrive in a fast-paced, dynamic environment • Ability to remain calm and effective under pressure, particularly in high-stakes or time-sensitive situations • Highly organized with strong attention to detail and documentation quality

🏖️ Benefits

• Fully remote position within Canada • Occasional on-site visits may be required when hardware issues or other situations require hands-on support • Opportunity to work on mission-critical Call Handling and emergency communications systems • Collaboration with a skilled, close-knit technical team • Meaningful customer engagement • Technically challenging work supporting public safety operations