Bilingual Customer Service Representative

🕒 September 10

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AnswerHero

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚖️ Legal

🏨 Hospitality

Healthcare • Legal • Hospitality

AnswerHero is the leading answering service in the nation, providing high-quality answering solutions to keep your business operating successfully. Their 24/7/365 operation features fully bilingual agents and state-of-the-art technology, ensuring that all calls receive the highest quality of answering care. By owning all their call centers, AnswerHero maintains complete control over training, quality, and service, allowing them to tailor their offerings precisely to meet client needs. This makes them an essential partner for businesses including small companies, medical practices, law firms, service providers, hospitality, real estate, and finance.

📋 Description

• Answer inbound calls promptly and professionally on behalf of business clients • Communicate fluently in English and Spanish • Take accurate, clear messages and relay them to clients in real time • Schedule appointments and provide general client support according to client instructions • Follow client-specific call-handling instructions carefully and consistently • Deliver a warm, efficient, and courteous experience on every call

🎯 Requirements

• Fluency in both English and Spanish (verbal and written) • High school diploma or equivalent • Strong empathy, active listening, and professional telephone manners • Attention to detail and ability to type accurately while on a call • Reliable internet and dedicated workspace • Dependability and consistent attendance in a 24/7 operation • Availability to work at least one weekend day • Complete a short bilingual language assessment (English and Spanish)

🏖️ Benefits

• Thorough Training Provided • Room to Grow and future opportunities within AnswerHero • Supportive Team Environment • Meaningful Work • Competitive pay plus bilingual premium • Flexible remote-friendly setup • Medical, dental, and vision insurance for full-time employees • Accrual-based Paid Time Off (PTO) • Paid federal holidays per year • Company-provided equipment • Paid onboarding training