Customer Delivery Project Manager

🕒 October 22

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 1%

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AppGate

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

AppGate is a global cybersecurity company that delivers high-performance Zero Trust Network Access (ZTNA) solutions for enterprises and government agencies. Its platform enforces identity-based, adaptive access policies using real-time risk scoring, AI-powered application discovery, and a direct-routed architecture designed to avoid cloud bottlenecks and scale with demanding environments. AppGate also provides professional services and cyber advisory offerings — including adversary simulation, penetration testing, and third-party access risk assessments — to help organizations implement and operationalize Zero Trust controls.

📋 Description

• Serve as the primary AppGate point of contact for US commercial customers throughout service delivery • Build relationships with customer IT and security teams, project sponsors, and executive stakeholders • Lead status calls, milestone reviews, and stakeholder briefings • Manage scope, timeline, deliverables, risks, and customer expectations • Translate customer requests into actionable delivery tasks and route them to the appropriate internal resource • Manage multiple concurrent ZTNA implementations • Own service delivery end to end, including scope, schedule, budget, milestones, deliverables, and resource coordination • Maintain project plans, status reports, risk logs, go-live records, and close-out documentation • Coordinate AppGate delivery engineers and remove blockers • Manage change control and prepare change requests and SOW amendments in Salesforce • Own project financial health, including contracted hours, utilization, billing accuracy, revenue, margin, and schedule risk • Drive milestone completion and customer sign-off to support billing and revenue realization • Apply AppGate's global delivery methodology • Align engagements with customer security posture, network segmentation, identity, and compliance objectives • Contribute to delivery standards and templates • Identify resource constraints and delivery bottlenecks • Provide delivery and financial reporting to the RVP, Customer Solutions • Contribute to capacity planning and resource forecasting • Support pre-sales by reviewing SOWs, validating scope and feasibility, and flagging delivery risk

🎯 Requirements

• 5+ years of experience as a customer-facing project or delivery manager, including at least 3 years on cybersecurity or networking engagements • Experience managing complex B2B technology implementations • Demonstrated ability to manage scope, schedule, budget, and stakeholder expectations across structured, milestone-driven commercial IT or security projects • Experience managing project financials in a services P&L environment, including budgets, burn rate, utilization, and billing • Working knowledge of network segmentation, identity, and access control concepts • Strong written and verbal communication skills, with the ability to produce and present delivery documentation to a professional standard • Ability to challenge customers and internal teams constructively when necessary • Preferred: PMP, PRINCE2, or an equivalent project management credential • Preferred: Experience delivering IAM, ZTNA, or enterprise security platform deployments

🏖️ Benefits

• 20% annual target bonus • Occasional customer travel as project delivery requires

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