Technical Support Specialist

Job not on LinkedIn

🕒 5 days ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aquila

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.

📋 Description

• Provide tier 1 and 2 support across Azure Virtual Desktop, SQL databases, MSIX app streaming, and related Microsoft services • Support cloud migrations and environment upgrades through testing, documentation, and troubleshooting • Respond to tickets involving password resets, printing issues, environment access, SQL errors, and plug-in failures • Troubleshoot, resolve, communicate, and escalate technical issues according to priority • Assist with CI/CD pipeline management, primarily using Octopus Deploy • Help automate application updates and patching processes • Support IIS, Active Directory, File Servers, Domain Controllers, and API Servers • Assist with database backups, restores, and disaster recovery • Log incident reports, resolution steps, and system notes in the internal ticketing system • Improve documentation, streamline support tasks, and share knowledge with peers • Collaborate with Infrastructure, Development, Product, and support teams • Report to the Technical Operations Manager

🎯 Requirements

• Professional experience in a technical support or systems role • Knowledge of Azure Virtual Desktop • Knowledge of SQL troubleshooting • Knowledge of virtual application delivery • Experience with CI/CD tools such as Octopus Deploy or similar • Understanding of deployment pipelines • Ability to analyze logs and trace issues across interconnected systems • Ability to troubleshoot and solve technical problems with urgency and creativity • Ability to explain technical issues clearly to non-technical stakeholders • Professional, adaptable, patient, and empathetic communication style • Ability to document resolutions thoroughly • Ability to work independently and collaboratively in a fast-paced environment • Candidates with 70% of the qualifications are encouraged to apply

🏖️ Benefits

• Direct mentorship from seasoned leaders • Career development support across Emphasys and the larger Aquila team • Collaborative culture with teaching prioritized • Fully remote work arrangement • Opportunity to deepen expertise in modern cloud platforms and deployment tools • Hands-on experience across virtual desktops, SQL databases, and application deployment pipelines • Autonomy to be creative and curious • Virtual interview process