Help Desk Tier I Support Specialist

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide Help Desk Tier 1 and Data Center support for HUD's IT Modernization effort • Provide technical assistance to computer users in person, by telephone, or electronically • Answer inquiries regarding requests, incidents, or problems • Resolve computer problems involving hardware, software, printing, installation, word processing, electronic mail, and operating systems • Document all aspects of customer interactions in the ticketing system • Follow up with customers to ensure problems are resolved • Update the knowledge base with process changes and recommended solutions • Escalate complex and security-related issues appropriately • Facilitate multi-team engagements focused on troubleshooting and root cause analysis • Perform mainframe backups when assigned • Use server and network monitoring software and involve appropriate personnel when errors occur • Check the condition of servers, mainframes, cloud services, and other systems

🎯 Requirements

• Prior Help Desk TIER1 experience preferred • Extensive knowledge of MS Office beyond basic personal use required • Familiarity with technical infrastructure including LANs, WANs, and servers • High school degree required • Experience with virtual private networking and/or home networking a plus • Ability to provide technical support for computer-related issues • Ability to document customer interactions appropriately in a ticketing system • Ability to diagnose, problem-solve, and resolve customer issues • Understanding of technical infrastructure and ability to recognize limitations and escalate complex problems • Ability to conduct meaningful Knowledge Base searches • Ability to remain calm and focused when dealing with difficult customers

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement