Customer Support Representative

🕒 4 days ago

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Act as the single point of contact for Partners on inbound support inquiries • Own each interaction from first message to resolution across chat, email, and scheduled Zoom calls • Guide Partners through Arketa features and solve operational problems involving schedules, payments, migrations, and integrations • Manage multiple conversations in parallel in a fast-paced, high-volume support environment • Maintain scheduled shift availability and engagement with the support queue • Collaborate with Product, Engineering, Onboarding, and Migrations to resolve complex issues • Learn Arketa features and use AI-assisted internal tools to research and draft responses • Ensure response accuracy and consistency with Arketa’s voice • Bring Partner insights and industry feedback to Product, Engineering, and CX leadership • Influence product decisions and roadmap and help prevent repeat contacts

🎯 Requirements

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role • Experience ideally in a high-volume environment with published SLA and CSAT targets • Impeccable written communication in chat and email • Ability to balance inbound chats, scheduled calls, and email inquiries while managing multiple high-priority resolutions • Great judgment and ability to problem-solve on your feet • Ability to identify process improvement opportunities • Team player; organized, self-sufficient, and a go-getter • Preferred: experience working at a wellness business and using MBO, Arketa, or equivalent industry software • Preferred: experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools fast • Comfort using AI-assisted tools • Weekend and/or overnight availability • U.S. work authorization and sponsorship information requested in the application

🏖️ Benefits

• Stock Options • Comprehensive Medical, Vision and Dental Insurance (for U.S.-based employees) • Unlimited PTO • Wellness Reimbursement • Ownership and Opportunity for Advancement • Pre-approved hours beyond 40 per week paid at 1.5x the standard rate