Payroll Program Manager

🕒 September 22

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Design the onboarding playbook, support triage process, and escalation paths • Define handoff criteria between onboarding and ongoing support • Build documentation and Help Center foundations • Own the roadmap and priorities for customer-facing payroll operations • Define and track operational metrics, including time-to-launch, onboarding capacity, support resolution time, support volume per customer, CSAT, and documentation coverage • Own reporting to leadership on operational performance • Serve as a senior point of contact for complex, escalated, or strategic payroll partner relationships • Resolve partner issues requiring program-level context or cross-functional coordination • Build direct partner relationships to improve onboarding and support processes • Manage and coach the Implementation Account Manager and Payroll Specialist • Manage the payroll provider relationship • Coordinate with engineering, compliance, and customer success • Translate recurring customer pain points into Product and Engineering feedback

🎯 Requirements

• 3-5+ years in program/project management, implementation, or customer-facing operations leadership, ideally at a fintech, HR tech, or payroll company • Experience designing processes and playbooks for a customer-facing function, ideally from scratch • People management experience, or strong readiness to manage a small team, preferred • Strong communication skills, including explaining payroll mechanics to non-experts and translating customer pain points to internal teams • Ability to operate with ambiguity • Experience with payroll, benefits, or embedded financial products is a strong plus • Authorization to work in the United States is requested in the application form

🏖️ Benefits

• Ownership and Opportunity for Advancement • Competitive Salary and Stock Options • Unlimited PTO • Medical, dental and vision health insurance • Fitness Class Reimbursement • Parental Leave Policy