Program Manager

🕒 September 22

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

👻 Ghost score 6%

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Tucuvi

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Tucuvi is a healthcare technology company that specializes in AI-powered solutions to improve patient care. Their flagship product, LOLA®, is a clinically validated voice AI agent designed to enhance the operational efficiency of healthcare teams while ensuring quality monitoring for patients. Tucuvi collaborates with top-tier healthcare organizations to deploy its AI Clinical Voice platform for various applications, including outpatient symptom monitoring and follow-up care, thereby improving patient engagement and the quality of care delivered.

📋 Description

• Own the full lifecycle of health system customer relationships from initial site implementation through multi-site expansion and new use case discovery • Run kick-off meetings, workflow mapping sessions, platform configuration, go-lives, and first-line support • Manage concurrent deployments and own KPI reporting for accounts • Identify new use cases, sites, and pathways for expansion • Build business cases using customer outcomes data and partner with Sales to close expansions • Present data-driven narratives and recommendations to health system directors and VP-level leaders • Translate clinical workflows, call flows, cadence, handoff logic, and edge cases into product requirements • Define and measure account KPIs including reach rate, engagement, confirmation rate, escalation volume, staff time freed, and clinical outcomes • Build and maintain relationships with VP-level champions and clinical staff • Own the feedback loop to Product and Engineering, distinguishing bugs, feature gaps, and scope creep • Manage concurrent workstreams while maintaining quality • Develop repeatable processes and playbooks for scalable delivery and growth

🎯 Requirements

• 8–12 years of relevant experience • Track record of owning complex, multi-stakeholder programs end to end • At least one program where you drove expansion or growth beyond the original scope • Experience in strategic account management or client partnership at a healthcare technology or services company, health system program management, implementation, expansion planning, change management, process design, clinical workflow redesign, care transformation, or hospital/health system process improvement • Strong, demonstrable project management skills • Ability to manage multiple parallel workstreams • Ability to scope projects and map processes and dependencies • Ability to build financial narratives, ROI models, or client expansion proposals • Growth-oriented approach to identifying adjacent opportunities and building business cases • Self-service-first approach to problem solving • US-based • Willingness to travel up to 25–30% for go-lives, strategic reviews, and onsite work • Ability to work closely with the Spain-based team

🏖️ Benefits

• Variable compensation • Equity • Remote work • Flexible working hours • Team buildings (at least two per year) • Flexible PTO • Birthday off • Budget for training and personal development • Laptop (Mac) and required equipment • Stipend for health care coverage • Career progression and development opportunities