Strategy & Operations, Customer Success

🕒 December 31, 2025

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $168.5k - $221.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Develop and refine processes, tools, and workflows to scale Customer Success operations • Define customer segmentation, onboarding workflows, lifecycle mapping, and playbooks • Analyze NRR, GRR, churn, product adoption, health score, and customer sentiment metrics • Enhance the end-to-end customer journey from onboarding through support and renewal • Collaborate with Finance and Customer Success leadership on headcount planning, capacity modeling, and quota setting • Identify inefficiencies and improve CS workflows, onboarding, account transitions, and renewal processes • Implement and deploy KPIs to measure performance against strategic initiatives • Define business requirements for Customer Success systems and partner with RevOps to improve CRM and health-scoring tools • Collaborate with Sales, Product, and other teams to align resources with customer needs and forecasted growth • Lead rollout and adoption of new processes and workflows, partnering with Enablement on larger change programs

🎯 Requirements

• SaaS and financial literacy • Experience in fast-growth SaaS environments, ideally in Customer Success or Revenue Operations • Skilled in CRM reporting, preferably with HubSpot experience • Ability to distill data into actionable recommendations • Detail-oriented and committed to data accuracy and process quality • Ability to work autonomously and manage multiple tasks and deadlines • Excellent verbal and written communication • Experience working in a B2B SaaS company in a Customer Success, Revenue Operations, or Strategy & Operations role

🏖️ Benefits

• 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget; more expensive items such as conferences covered with manager approval • Top-notch health insurance for employees and dependents in the US, with all premiums covered

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