Operations/Project Manager

Job not on LinkedIn

🔥 6 minutes ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Manage and resolve customer support and escalation issues • Handle ad-hoc operational requests and escalations • Line-manage a small team, including 1:1s, unblocking issues, and approvals • Monitor and maintain oversight of key business KPIs • Lead or participate in weekly management meetings with leadership, including weekly reporting • Prepare and distribute the Friday weekly executive report • Conduct AR Aging Review • Produce churn reporting • Conduct VBS review • Oversee RW+ implementation and migration • Manage the RW Legacy sunset process • Oversee HubSpot implementation across Salesforce, TeamSupport, Intercom, and RW+ • Manage the ValBill project • Support webinars and marketing email initiatives • Produce ad-hoc KPI reporting • Support ValPay Capital initiatives

🎯 Requirements

• Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business • Experience managing direct reports, including running 1:1s and unblocking day-to-day issues • Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling) • Comfortable owning executive-level reporting and presenting to leadership • Experience handling customer escalations and cross-functional ad-hoc requests • Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus • Strong financial acumen and advanced Excel skills • Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models • Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy • Translating raw data into clear, exec-ready summaries and dashboards • Excellent communication, prioritization, and stakeholder management skills • Able to work independently and hit the ground running with minimal handover time