Software Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🌐 Canada, India, +2 more countries – Remote

🇨🇦 Canada – Remote 🇮🇳 India – Remote 🇿🇦 South Africa – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Provide Level 2 and 3 customer support for deployment and usage-related software issues • Resolve and troubleshoot software problems using custom internal ticketing tools • Collaborate with development and QA teams on issue resolution • Author and maintain knowledge base articles on common service issues • Manage multiple support projects with attention to detail • Communicate effectively with customers and internal teams • Support customers and resellers deploying document and content management solutions • Gain hands-on experience with Microsoft .Net-based technologies

🎯 Requirements

• Entry-level experience in technical support or customer-facing roles • High School Diploma or equivalent • Strong verbal and written technical communication skills • Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication) • Demonstrated customer service and problem-solving abilities • Experience with SQL Server and database management (preferred) • Ability to build consultative relationships with customers and resellers (preferred) • Comfort with public speaking and presentations (preferred) • Self-starter with strong organizational skills (preferred) • Criminal Background Check Required