Bilingual Customer Service Agent, Disability Insurance

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruit Action inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Recruit Action inc. is a recruitment agency dedicated to connecting remarkable candidates with the right employers. With over a decade of experience in Canada, they focus on providing a valuable and human-centered job search experience for both job seekers and companies. Their mission extends beyond traditional recruitment; they actively foster an inclusive economy by partnering with 2SLGBTQI+ owned businesses and sharing insights about the job market and professional development.

📋 Description

• Respond to customer inquiries regarding products and services by phone or email. • Identify customer issues and provide solutions or appropriate follow-up. • Resolve service or billing concerns, including refunds, exchanges, and bill adjustments. • Communicate claim investigation updates and planned adjustments to customers. • Escalate unresolved complaints to the appropriate internal departments. • Maintain detailed and accurate records of customer interactions and actions taken. • Deliver a professional, customer-focused experience while meeting productivity expectations.

🎯 Requirements

• Degree in any field. • 2+ years of customer service experience. • 2-4 years of experience handling customer inquiries and complaints. • Ability to accurately document and record customer information and interactions. • Experience using Microsoft Outlook and data entry systems. • Bilingual in French and English. • Experience handling billing adjustments, refunds, or service resolutions. • Exposure to inbound and outbound call environments. • Customer service experience in corporate, financial, insurance, or medical settings. • Familiarity with issue escalation processes. • Ability to manage high volumes of calls or inquiries while maintaining service quality. • Attention to detail. • Strong interpersonal skills. • Ability to work independently. • Ability to manage time effectively.

🏖️ Benefits

• 11-month contract • Full-time position: 37.50 hours per week • Flexible remote work