Manager, Client Partnerships

🕒 3 days ago

🇺🇸 United States – Remote

💵 $103.8k - $173.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Serve as the primary operational and strategic liaison among the client, Account Team, and operational units, including Device Care Centers • Lead day-to-day coordination of Device Lifecycle Management operations and assigned initiatives • Monitor KPIs and SLAs • Deliver project management and revenue/growth initiatives • Mitigate operational risks and contribute business intelligence, reporting, and continuous improvement recommendations • Serve as the day-to-day point of contact for Account Executive stakeholders • Support and deliver client-facing business reviews, performance updates, and operational readouts • Maintain relationships with Device Care Center operational leadership and cross-functional partners • Coordinate multiple client initiatives and workstreams, align priorities, translate client needs into operational plans, and track goals, timelines, and deliverables • Resolve operational dependencies and provide business and operational insights and recommendations • Identify process inefficiencies, influence process re-engineering, streamline workflows, and improve operational performance • Monitor operational and financial performance across device lifecycle and reverse logistics programs • Partner with account, operations, finance, and supply chain teams to optimize recovery value, profitability, and client outcomes • Manage program-level escalations, cross-project risks, and issue-resolution pathways • Develop mitigation and contingency plans to minimize operational disruption • Lead coordinated execution across client initiatives and workstreams, resolve dependencies and escalations, and monitor timelines and deliverables

🎯 Requirements

• Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience • Five+ years of experience managing multiple, interrelated projects concurrently preferred • Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management • Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics • Working knowledge of client financial arrangements and contract terms, account-level financial performance, billing, and reporting • Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities • Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through • Ability to manage complex, multi-workstream programs in a highly matrixed environment • Strong analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills • Ability to connect operational performance and cost drivers to client financial outcomes • Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI • Executive presence and ability to build trust, influence decisions, and communicate effectively in client-facing environments • Ability to prioritize and multitask while balancing long-term strategy with practical execution • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law

🏖️ Benefits

• U.S. benefit information is available at myassurantbenefits.com • Virtual interviews conducted on video • Salary growth within the position

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