Strategic Client Success Manager – Renters Solutions

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $74.6k - $124.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Own strategic relationships with property management companies and multifamily property owners • Lead day-to-day relationships with assigned clients, providing responsive support, clear communication, and proactive guidance • Build trusted relationships with client stakeholders at multiple levels, including senior and executive leaders • Coordinate reporting, service requests, claims escalations, and other client needs from intake through resolution • Monitor service performance, contractual commitments, key business metrics, and revenue goals; identify risks and mobilize action plans when needed • Prepare and lead annual and quarterly business reviews, translating performance data into recommendations, decisions, and next steps • Guide new client installations, software integrations, product launches, and program enhancements in partnership with internal teams • Research and resolve moderate to complex issues by connecting the right stakeholders, clarifying root causes, and communicating remediation plans • Identify opportunities to strengthen client outcomes, support retention and growth, and improve how programs operate • Partner with Sales, Legal, Product, Finance, Compliance, and executive leadership on contracts, renewals, audits, regulatory matters, and client commitments • Maintain the accuracy and integrity of client business arrangements from proposal and implementation through ongoing changes

🎯 Requirements

• 3+ years of executive or strategic level support or account management to high-value clients • Bachelor's degree (or equivalent work experience) • Excellent organization and prioritization skills to manage multiple client needs and competing priorities • Exceptional relationship-building skills to establish rapport and guide client conversations • Experience in P&C Insurance, property management, or housing industry is highly valuable • Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements • Virtual interviews must be conducted on video

🏖️ Benefits

• Remote work arrangement • Approximately 20% travel annually for client meetings, annual and quarterly business reviews, and other business or team meetings • Work-life balance • Coaching and supportive leadership • Autonomy in managing client relationships • Collaborative, experienced team environment • Exposure to new products and AI-enabled growth