Principal Technical Account Manager

🕒 October 7

🇺🇸 United States – Remote

💵 $185k - $195k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assured

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Assured is a company that provides P&C (property and casualty) carriers with innovative solutions for claims processing. Their platform offers a suite of modular solutions designed to enhance customer experience, close claims quickly, and improve loss ratios through structured data collection and processing. The Assured platform facilitates the entire claims lifecycle, including FNOL (First Notice of Loss), messaging, fraud detection, and catastrophe (CAT) management. Their solutions are available as white-label SaaS offerings, requiring no integration, and can be deployed swiftly. With a focus on data-driven approaches, they aim to transform claims management in the insurance industry by harnessing artificial intelligence and providing streamlined, automated processes.

📋 Description

• Distill and triage complex customer issues • Clarify reported problems, gather context, and determine investigation, escalation, or project linkage • Route issues across Client Engagement, Product, and Engineering with context, urgency, and recommended next steps • Identify recurring themes, emerging issues, client friction, process gaps, product opportunities, and operational patterns • Connect support activity to launches, client initiatives, product changes, known issues, and operational workstreams • Support Program Managers and cross-functional teams on active projects, launches, and strategic initiatives • Build and maintain support processes, documentation, dashboards, workflows, and feedback loops • Surface trends, risks, and recurring friction to inform product, process, and client decisions • Improve handoffs and escalations with background, examples, impact, urgency, and recommended next steps • Create and maintain internal knowledge, support playbooks, routing logic, issue summaries, and process documentation • Help prioritize immediate action, monitoring, and broader improvement work

🎯 Requirements

• Strong communication skills • Comfortable working cross-functionally in a fast-moving, ambiguous environment • Curiosity and investigative problem-solving ability • Ability to solve ambiguous, unfamiliar, or messy issues without a script • Strong operational judgment, including escalation and prioritization decisions • Ability to write concise ticket summaries, escalation notes, internal updates, and follow-ups • Understanding of product behavior, technical constraints, logs or screenshots, user workflows, and system context • Ability to context-switch across customers, issues, teams, and priorities • Comfortable using AI tools to improve speed, synthesis, and quality • Ability to identify underlying problems and improve processes • Must currently reside in the United States • Must answer whether employment sponsorship is required to work in the country where the job is located

🏖️ Benefits

• Competitive salary and equity packages for all employees • Platinum medical, dental, and vision • Free life insurance, including long-term disability and short-term disability • Unlimited PTO and paid holidays • Maternity and paternity leave • Assured contributes 3% to 401(k), even if you don't contribute • Lunch provided twice weekly • Monthly phone stipend and other home office perks • Health FSAs and HSAs • Team events and offsites

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