Technical Services Manager – Softlines

🕒 September 29

🗽 New York, Washington – Remote

🗽 New York – Remote ☕ Washington – Remote

💵 $90k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bureau Veritas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1828

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Bureau Veritas Group is a global leader in testing, inspection, and certification services. With a mission to shape a world of trust, the company serves 400,000 clients across 140 countries, ensuring that various industries meet quality, health, safety, and environmental standards. Bureau Veritas is committed to providing innovative services that enhance safety, improve efficiency, and support sustainable development.

📋 Description

• Provide technical, client and business line support for the Americas region and global business line • Support technical services, strategy, new product development, global processes, capacity planning and technical governance • Seek opportunities for new products and revenue through service expansion and development • Monitor, develop and manage technical aspects of regulatory-related services for Americas customers • Provide technical insight, interpretations and recommendations to clients and colleagues • Maintain and improve quality systems and technical service processes • Respond to technical questions from the Tech Inquiry Mailbox • Develop SOPs, methods, work instructions and standard interpretation practices • Develop and conduct technical training sessions in the Americas region • Match client needs with Bureau Veritas testing offerings • Monitor customer inquiries and identify potential new service opportunities • Monitor regulatory and industry-standard changes and update or develop testing methodologies • Resolve technical issues across the region and support continuous improvement • Improve client satisfaction with Lab Managers/Directors and Business Development teams • Provide regulatory interpretations for client projects and support knowledge-product sales • Develop industry relationships through committees, meetings and conferences • Develop technical marketing content, including service sheets, FAQs, training and technical bulletins • Interact with governmental agencies regarding regulations • Analyze service-request patterns and estimate market potential and operational impact • Support client meetings, new-service integration and RFP processes • Lead development, repackaging and extension of technical services • Ensure accurate and consistent test methods throughout the region • Implement and monitor global testing methodology across the Americas • Monitor audit and correlation programs and provide technical guidance • Assist with complaint investigations and resolutions • Align regional testing capabilities and capacity with sales and marketing plans

🎯 Requirements

• Bachelors in related field required; Masters a plus • Minimum of two years experience with Customer services and/or direct customer interface • >10 years of relevant experience required in assigned service line or related discipline • 5 years of relevant experience in marketing, product development or business development required; MBA a plus • An equivalent combination of education and experience may be accepted in lieu of above • Extensive knowledge of applicable areas of expertise, concepts, processes, and equipment • Ability to interpret regulations and standards • Strong math skills and working knowledge of statistical procedures • Strong computer skills; medium to high proficiency in Microsoft Office Suite, Lotus Notes and statistical packages • Familiarity with laboratory instrumentation and equipment • Excellent oral and written communication skills, including presentation ability • Ability to travel up to 20% in the USA, with limited international travel

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