Bilingual Customer Service Representative

🕒 5 days ago

🏄 California, Nevada, +3 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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American Tire Distributors

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏭 Manufacturing

🛒 Retail

Automotive • Manufacturing • Retail

American Tire Distributors is one of the largest independent suppliers of tires to the replacement tire market. It operates more than 106 distribution centers, serving approximately 80,000 customers across the U. S. The company offers an unsurpassed breadth and depth of inventory, frequent delivery and value-added services to tire and automotive service customers. American Tire Distributors employs more than 4,000 associates across its distribution center network.

📋 Description

• Champion the corporate image and reputation by providing customers with product, program, and system knowledge. • Communicate professionally with customers via phone, web chat, text, and email. • Engage in consultative selling of tires, wheels, and associated products. • Maintain accurate customer records and communicate customer issues and feedback to appropriate individuals through established channels. • Maintain thorough knowledge of products, policies, and merchandising information. • Maximize time management for customer availability. • Process customer orders and returns and assist customers with tracking and product availability. • Provide consultation services by answering, handling, and resolving customer questions, requests, issues, and complaints. • Provide excellent quality service as defined by the Quality Assurance program. • Sustain a customer-centric focus and drive customer satisfaction, while achieving productivity and efficiency goals.

🎯 Requirements

• High School or GED degree • 2-4 years of related experience preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options