Atlan Stormwater
Engineering • Environmental Services • Sustainability
Atlan Stormwater is a company dedicated to providing comprehensive stormwater management solutions, focusing on both water quantity and quality. Established in 1972, Atlan manufactures a range of products including stormwater detention and retention systems, hydrocarbon capture technologies, and gross pollutant traps. The company emphasizes sustainable practices by integrating green infrastructure into urban environments to enhance water filtration, mitigate flooding, and promote clean waterways for communities. Atlan also offers design assistance and maintenance services to ensure optimal performance of their systems over time.
51 - 200 employees
Founded 1972
Technical Support Engineer
Job not on LinkedIn
October 15
Atlan Stormwater
Engineering • Environmental Services • Sustainability
Atlan Stormwater is a company dedicated to providing comprehensive stormwater management solutions, focusing on both water quantity and quality. Established in 1972, Atlan manufactures a range of products including stormwater detention and retention systems, hydrocarbon capture technologies, and gross pollutant traps. The company emphasizes sustainable practices by integrating green infrastructure into urban environments to enhance water filtration, mitigate flooding, and promote clean waterways for communities. Atlan also offers design assistance and maintenance services to ensure optimal performance of their systems over time.
51 - 200 employees
Founded 1972
📋 Description
• Be the technical backbone of our Support team — troubleshoot complex product, integration, and data stack issues for our customers. • Reduce Engineering dependency by performing deep debugging and documenting clear, complete RCAs (root-cause analyses). • Partner cross-functionally with Product, Engineering, and Customer Success to escalate issues and surface actionable insights. • Contribute to process maturity — create reusable documentation, playbooks, and automation scripts that help scale support quality. • Champion the customer experience — ensure every issue is resolved with speed, clarity, and empathy. • Grow as a product and data expert — learn continuously across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.
🎯 Requirements
• Proven experience supporting or troubleshooting SaaS, data, or integration products. • Hands-on familiarity with SQL, REST APIs, and authentication mechanisms (OAuth, service accounts, tokens, etc.). • Understanding of modern data stack components — Snowflake, Databricks, Fivetran, BigQuery, dbt, or similar. • Exceptional communication and documentation skills — clear, empathetic, and structured. • A strong ownership mindset — proactive, curious, and driven to deliver results without waiting for direction.
🏖️ Benefits
• Ownership from Day One • Limitless Opportunities • A Global Data Community
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