Cloud Support Technician – Talent Pipeline

🕒 April 1

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Atmosera

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔒 Cybersecurity

Cloud Computing • SaaS • Cybersecurity

Atmosera is a leading transformation services provider that specializes in Microsoft Azure solutions. They empower organizations to adopt, secure, and optimize their Azure environments, delivering managed services, cloud security, and technical training. With a focus on modern technology and human expertise, Atmosera offers services in Azure migration, application development, DevOps, data modernization, and security. They have been recognized for their excellence with the highest level of Microsoft Certification, ensuring high-quality service and client satisfaction.

📋 Description

• Monitor, analyze, and resolve incidents for customer infrastructure running in Azure • Triage, action on and disposition telemetry alerts as they come in • Install, configure, and administer customer systems in Azure • Troubleshoot and resolve technical issues related to virtual servers and networks • Escalate complex cases to Tier-2 and Tier-3 support as needed • Perform regular reviews of systems, processes, and procedures • Document systems, processes, and procedures to maintain knowledge base • Promote best practices to enhance and improve organizational processes • Communicate technical issues and solutions to clients in clear, business-friendly terms • Interact with customers to identify IT problems and troubleshoot them efficiently • Provide regular updates to clients via email, ticketing system, and phone calls • Communicate ticket status information to all team members

🎯 Requirements

• Previous experience in a help desk/service desk support or systems administration role • Experience supporting virtual servers and troubleshooting network issues is a plus • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus • Experience reviewing technical logs and triaging telemetry alerts

🏖️ Benefits

• 100% Employer-Paid Health, Vision, and Dental Insurance for employees • Company-Paid Life, AD&D, Short and Long-Term Disability Insurance • Generous Paid Time Off (PTO) • 11 Paid Holidays • Community Service Leave • Employee Recognition and Reward Program