Technical Account Manager

🕒 September 10

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Atomic is a financial technology company that provides users with effortless management of their banking needs, including direct deposit switching, subscription management, and payment updates. Through Atomic's platform, users can easily link their payments and bills, manage subscriptions, and verify income and employment, all while gaining insights into their spending habits. The company aims to enhance customer engagement for financial institutions by offering comprehensive tools for managing finances seamlessly.

📋 Description

• Own the technical operating rhythm for a portfolio of accounts • Partner with Account Executives to define, scope, and track customer work and future opportunities • Coordinate across partner teams, financial institution customers, and Atomic internal teams • Keep ownership, next steps, risks, and timelines clear • Build reusable partner-facing and financial-institution-facing enablement materials, including welcome packets, onboarding templates, one-pagers, and support guides • Identify recurring integration issues, support patterns, and product/process gaps and turn them into durable improvements • Run customer status calls and internal planning conversations • Maintain a clear decision and action trail • Escalate technical, support, scope, and timeline risks with evidence, customer impact, and recommended paths forward • Listen to customers, build relationships, understand issues and requests, coordinate escalation, and communicate resolutions and next steps

🎯 Requirements

• Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role • Strong project and stakeholder management across multiple accounts or workstreams • Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean • Curiosity about partner and customer businesses • Ability to identify repeated patterns and turn them into scalable process or documentation • Interest in technical topics and ability to understand the nuts-and-bolts of software integrations • Excellent verbal and written communication skills • Fintech, financial institution, embedded finance, or regulated-customer experience is a plus • Knowledge of APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling is a plus • Experience with Pylon and Linear is a plus • Some experience writing or reviewing code and writing technical documentation is a plus • U.S. citizenship or authorization to work in the United States without sponsorship • Must not require employment visa sponsorship now or in the future

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) • Equity through stock options • Remote-first workplace • Unlimited PTO • 10 company-paid holidays • Office closure between Christmas and New Year • Continuing education • Paid parental leave • Bonus offered