Partner Support Engineer

🕒 October 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 25 days.
• Jobs at this company usually fill in 46 days.
• No salary listed.

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Atomic Invest

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Atomic Invest is a technology company that offers an integrated platform designed for fintechs and financial institutions to provide savings and investment products. They enable advanced wealth and cash management services with offerings that include FDIC-insured cash sweeps, money market funds, and treasury bills. Atomic Invest provides brokerage services with turnkey experiences and APIs that simplify the launch process for financial services. Their solutions cater to financial institutions, wealth managers, consumer platforms, and broker-dealers, enhancing financial service offerings and client satisfaction. As an SEC-licensed investment adviser and FINRA-registered broker-dealer, Atomic Invest ensures compliance and security standards, operating under the umbrella of AtomicVest Inc. Their services are not bank-guaranteed and carry the typical risks associated with investing.

📋 Description

• Own complex technical inbound partner requests involving production issues • Perform root-cause analysis and deliver responses within service-level agreements • Triage issues to distinguish partner configuration errors, documentation gaps, and platform defects requiring engineering tickets • Support non-technical internal teams with operational and integration-related issues • Read and debug API traffic, webhooks, and integration behavior • Provide precise written technical explanations to partner engineering teams • Identify recurring integration patterns and failure modes and feed insights to Engineering and Documentation teams • Manage increasing partner support request volume as the partner base grows • Maintain and improve internal tooling, runbooks, and documentation • Collaborate with Partnerships on post-launch support for newly onboarded partners • Escalate genuine platform defects to Engineering with reproduction steps and business context • Align with Customer Support on resolution workflows for end-user issues caused by partner integrations • Contribute to self-service resources and partner-facing documentation • Report to the Head of Solutions Engineering

🎯 Requirements

• 3–5 years of experience in a solutions engineering, technical support engineering, or partner/customer support engineering role • Experience owning inbound technical requests against a service-level agreement in a B2B or platform context • Ability to read and debug API traffic, webhooks, and integration behavior • Experience building and replaying requests with curl or Postman • Ability to read raw HTTP requests and responses, including headers, status codes, and JSON payloads • Hands-on experience with RESTful APIs, JSON payloads, HTTP status codes, and common integration patterns • Experience debugging webhook delivery and retries, signature verification, and missed, late, or duplicate events • Working knowledge of API authentication, including API keys and HMAC request signing • Working knowledge of idempotency keys and retry behavior • Ability to write SQL queries, including joins, filters, and aggregates, against PostgreSQL • Scripting experience in Python or similar for reproducing issues, automating checks, and building internal tools • Experience searching logs and traces in Datadog, Splunk, or similar tools by trace ID • Ability to read backend source code, ideally Go • Comfort with Git/GitHub for reading code, history, and pull requests • Clear, precise technical writing for partner engineering teams under time pressure • Judgment to distinguish partner configuration errors, documentation gaps, and platform defects • Ability to work independently, prioritize multiple concurrent issues, and manage SLA timelines • Strong communication skills for collaborating with technical and non-technical stakeholders • Prior experience at a B2B API platform or financial infrastructure company is nice to have • Experience writing partner-facing documentation, integration guides, or runbooks is nice to have • Familiarity with Temporal, gRPC/Protocol Buffers, or Retool is nice to have • Knowledge of money movement and brokerage, including ACH, wire/Fedwire, ACATS, custody, KYC/KYB, and transaction monitoring is nice to have • Experience with Plaid or other bank-linking integrations, or Svix or similar webhook infrastructure, is nice to have • Familiarity with PagerDuty, Jira/Jira Service Management, or Confluence is nice to have

🏖️ Benefits

• Remote-first company • Remote work arrangement • Opportunity to make a lasting impact at a fast-growing, mission-driven financial infrastructure company

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