Client Experience Specialist

🕒 June 18

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atticus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🛡️ Insurance

⚖️ Legal

Healthcare • Insurance • Legal

Atticus is a law firm dedicated to helping individuals navigate the complexities of obtaining various types of aid, such as disability benefits, workers' compensation, and veterans' benefits, from government and insurance agencies. The firm emphasizes its commitment to cutting through bureaucracy and providing fast, effective, and personalized legal assistance. Atticus offers free advice through a team of in-house, Stanford-trained lawyers and matches clients with vetted law firms who work on a contingency fee basis. With high ratings and numerous positive client testimonials, Atticus is trusted for its expertise and client-focused approach in delivering better outcomes than attempting the process alone.

📋 Description

• Communicate on the phone with clients to understand their situation • Advise clients on next steps and whether they are eligible for assistance • Navigate internal tech platforms and tools quickly

🎯 Requirements

• At least three years of professional work experience in customer-facing roles (CX, sales, support, hospitality, etc.) • Ability to care for and support people from all walks of life • Quick learner and competent writer • Experience in a metrics-driven role is preferred

🏖️ Benefits

• Medical and dental insurance with 100% of employee premiums covered • 15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year) • Free membership to OneMedical • $600/year stipend for internet service • $1,000 reimbursable stipend for education and training outside of work • Up to $1,200/year student loan repayment assistance • 401(k) and optional HSA/FSA • Humble, thoughtful, smart, fun colleagues