Technical Support Specialist

November 20

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Attio

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B2B • SaaS • Artificial Intelligence

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $7.7M Seed Round on 2021-11

📋 Description

• Provide fast, friendly, and technically sound support via email, chat, and video calls • Diagnose, reproduce, and resolve product issues • Capture and communicate customer feedback and represent the “voice of the customer” • Contribute to our Help Center, FAQs, and internal documentation • Build and maintain a deep understanding of Attio’s functionality • Work closely with colleagues across Support, Product, and Engineering • Partner with customers to deeply understand their goals

🎯 Requirements

• 2+ years in customer support or technical support for SaaS • Confident troubleshooting APIs, AI, CRMs • Exceptional written and verbal communication skills • Genuine desire to understand customer needs • Proactive learner with technical curiosity • Highly organized, detail-oriented, and dependable • Strong team player with a collaborative mindset

🏖️ Benefits

• Remote work opportunities • Fast and friendly support • Customer advocacy • Collaborative culture • Ongoing professional development • High CSAT and SLA meeting culture