MongoDB Database Support Engineer

🕒 June 5

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Percona

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Percona is an open source database software, support, and services company that helps enhance the performance and reliability of databases and applications. The company provides a variety of tools and services tailored for MySQL, MongoDB, and PostgreSQL databases, offering managed services, consulting, and training to support enterprises in managing their complex database environments. Percona is recognized for its commitment to open source solutions, ensuring that clients maintain control and secure access to their data without being locked into commercial licenses. Their solutions focus on scalability, proactive performance tuning, high availability, and security, serving thousands of customers with varied database needs. With a strong emphasis on community engagement and continuous innovation, Percona is dedicated to driving success and efficiency in database management.

📋 Description

• Providing best of breed professional technical support services for MongoDB • Resolving complex problems for customers with demanding deployments and business needs • Assisting fellow support engineers • Leading the way in blogging and Support content creation • Collaborating with other departments • Having a direct, positive impact on product strategy

🎯 Requirements

• Excellent knowledge of both RDBMS's and MongoDB, including: • All aspects of configuration and best practices. • Schema design, performance tuning, query optimization, & index tuning. • Backup solutions. • Replica set and sharding topologies. • Engine selection and usage. • Detailed understanding of monitoring requirements. • Demonstrable experience of administering Linux based systems. • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure) • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues. • Enthused to expand your skill set with new technologies as the industry continues to evolve • Availability to travel for the occasional team meeting, conference and customer visit • Experience working with customers in English • Completed MongoDB University courses • Percona Backup for MongoDB • Experience with MongoDB Atlas • Postgres DBA troubleshooting (basic level or higher) • Nagios, Percona Monitoring Plugins and other monitoring tools. • Configuration management solutions such as Ansible, Puppet or Chef. • Percona Toolkit suite. • Writing Python and golang is preferred • Hands on experience of MySQL (Minimum 2+ years).

🏖️ Benefits

• Flexible work hours • Various paid time off programs • All your equipment for your remote office • Funds for career development (external training, certifications, conferences) • Ongoing connectivity allowances • Opportunity to participate in our equity incentive plan • Support for a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays • Support for being socially responsible through our PAVE volunteering program and Women Transforming Technology