Support Engineer L2 – Developer Track

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🕒 May 27

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Offshore Launch

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

☁️ SaaS

B2B • SaaS • AI

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

📋 Description

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently • Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers • Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance • Shift into feature development and deeper technical work in the afternoons as ramp-up progresses • Communicate ticket status and blockers proactively — without waiting to be asked • Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

🎯 Requirements

• 3–5 years of software development experience (full-stack or backend-leaning) • Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server • Demonstrated ability to debug unfamiliar codebases independently • Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap • Strong written English — clear, direct, proactive communicator • Comfortable working in a lean startup environment with minimal documentation and real ownership

🏖️ Benefits

• Up to $3100/mo depending on experience • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores • 13th month pay • Performance-based bonuses • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development