Technical Support Engineer

Job not on LinkedIn

🕒 May 9

🇺🇸 United States – Remote

💵 $85k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kalepa

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛡️ Insurance

💰 $14M Series A on 2021-09

Artificial Intelligence • Insurance

Kalepa is a company focused on revolutionizing the field of insurance underwriting through its AI-powered software, Copilot. Copilot helps underwriters make more informed decisions by consolidating critical information and streamlining the underwriting process, thus increasing efficiency and profitability for insurance carriers and MGAs. Kalepa ensures that commercial and specialty underwriters can quickly bind the most profitable risks by providing them with essential insights and tools. The company's technology aims to reduce complexities, improve underwriting quality, and enhance growth in the insurance sector.

📋 Description

• Investigate reported issues end to end within Kalepa’s AI underwriting platform and coordinate technical resolution • Distinguish expected behavior from bugs, configuration issues, user education gaps, and feature requests • Manage own queue and consistently meet response and resolution targets • Draft clear, accurate client responses and maintain professional communication • File Jira tickets with complete diagnostic context for confirmed bugs • Identify ticket patterns and surface structural themes to Client Success and Product • Become an expert user of Kalepa, understanding workflows, edge cases, and product behavior • Build and maintain per-client implementation knowledge

🎯 Requirements

• 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company • Experience at a high-growth tech startup • Clear written communication and ability to explain technical issues to non-technical audiences • Ability to operate in ambiguity and synthesize product behavior, client context, and operational judgment • Operational discipline, including queue management and consistently hitting response targets • Metrics-driven approach combining quantitative and qualitative insights • Open, direct, and respectful communication • Collaborative, thoughtful, and purpose-driven approach • Experience supporting complex data-heavy SaaS products • Insurtech or Fintech product experience is a plus

🏖️ Benefits

• Significant equity options package • 401(k) plan with employer match (regardless of employee contribution) • 100% covered medical, vision, and dental for individuals and families • 20 days of PTO a year • Global team offsites • Healthy living/gym stipend • Mobile phone bill stipend • Continuing education credits