Bilingual Customer Service Representative, Spanish

🕒 October 1

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aureon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Aureon is a Midwest-based telecommunications and IT services company that provides fiber network connectivity, dedicated internet access, unified communications, carrier and wholesale transport, and data center services alongside managed IT, security (managed firewall, infosec), backup and disaster recovery, Cloud WAN and consulting. The company supports businesses with infrastructure, contact center and technical support, virtual ISP services, and on-demand talent and program leadership, serving industries such as banking, education, government, healthcare, retail and nonprofits.

📋 Description

• Perform telephone support as scheduled • Answer customer questions completely and professionally • Complete research and follow-up commitments • Resolve open customer issues • Log each contact, information, and resolution in the appropriate ticketing system • Perform email and chat support as scheduled • Answer and complete all assigned messages or contacts • Enter customer information and resolutions in the ticketing system • Continually improve cognitive and customer service skills • Maintain proficiency with supported products • Apply problem-solving abilities and strong verbal and written communication skills • Provide feedback on support issues, resolutions, or suggestions to supervisors or department managers • Communicate trends, issues, and appropriate solutions to supervisors and management • Provide procedural advice and assistance to other representatives • Help maintain positive working relationships with support clients • Provide support functions within contact center and client policies and procedures • Maintain departmental productivity standards and ticketing-system accuracy

🎯 Requirements

• High school or equivalent • Excellent written and oral Spanish communication skills, including strong listening skills • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner • Intermediate to advanced computer skills with emphasis on Internet knowledge • Aptitude for providing superior customer care • Must exhibit dependability, adaptability and flexibility • Basic math skills • Creative thinking and reasoning ability • Ability to read, review and understand support resources provided by the contact center and its clients • Attend all training classes and complete any exercises assigned • No unusual physical requirements

🏖️ Benefits

• Opportunities for professional growth, development, and advancement within the organization • 100% remote working employment model • Comprehensive training on hardware and software applications for qualified applicants • Competitive compensation and full benefits package for full-time employees • Health, Dental, Vision, and Life Insurance Plans • 401K • PTO