Enterprise Account Manager, Bilingual Spanish

🕒 5 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $130k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Auror

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🛒 Retail

🔐 Security

💰 $48.6M Series C - Auror on 2024-11

SaaS • Retail • Security

Auror is a company that provides a cloud-based retail crime intelligence platform. Its SaaS product enables retailers, loss-prevention teams and law enforcement to report and analyze incidents (theft, fraud and organized retail crime), map patterns, share intelligence across organizations, and manage investigations to reduce repeat offending.

📋 Description

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives. • Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close. • Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility. • Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue. • Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth. • Lead executive presentations, demos, and strategic discussions that articulate the value of our platform in a way that resonates with decision-makers. • Deeply understand their business operations and context to help embed Auror Core and added functionality within their organization. • Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders. • Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact. And position Auror as a long-term, enterprise-wide partner. • Manages customer expectations and internal alignment, ensuring product requests, escalations and commercial commitments are structured and strategically prioritized. • Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention. • Partner with Account Executives during pilot and early deployment phases for Tier 1 customers. • Assume full commercial ownership post-initial contract. • Build 12–24 month expansion roadmaps aligned to customer objectives. • Remove roadblocks and mitigate risks to swift deployment and expansion. • Partner closely with Customer Success, who leads Business Reviews and value realization. • Partner with Product and Marketing to support strategic growth initiatives. • Maintain accurate forecasting and pipeline discipline.

🎯 Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts. • Fluency in both English and Spanish (written and verbal) is required for this role. • Strong commercial acumen with experience closing expansion and renewal deals. • Skilled negotiator comfortable leading multi-year SaaS contract discussions. • Executive presence with the ability to influence senior stakeholders. • Analytical and data-informed in building account strategy. • Self-motivated and highly organized with disciplined pipeline management. • Comfortable operating in a dynamic, high-growth environment. • Willingness to travel up to 30%. • Nice to have: Experience in retail, Asset Protection, or Loss Prevention environments. • Nice to have: Experience operating within a land-and-expand SaaS model.

🏖️ Benefits

• Competitive salary range: Depending on level of experience, between $130,000 - $155,000 (IC5) 60/40 split. • Employee share scheme: You’ll own part of a company making a real difference! • Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend. • Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy. • Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including Wellness Days, and up to $500 for expert sessions every year. • Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife. • Family-friendly: We offer comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one. • Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills. • Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.