Customer Success Manager – Named Accounts

🕒 September 17

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote

💵 $82k - $147.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Own execution of customer success and adoption-realization plans for assigned Named Accounts • Translate account and course-adoption priorities into actions, milestones, and success measures • Plan and execute onboarding, training, enablement, and adoption activities • Coordinate technical resources, product experts, and Learning Partners to support adoption • Identify adoption barriers, drive resolution, and escalate issues requiring broader intervention • Monitor product usage, course adoption, and customer engagement • Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities • Report findings and recommendations to the account team • Capture outcomes, proof points, and success stories • Contribute insights to customer QBRs and account planning • Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders • Partner with the Senior Account Manager on customer priorities and adoption strategy • Maintain customer success documentation and account information • Continuously build product, technical, and customer success skills

🎯 Requirements

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline • Experience helping customers implement, adopt, and realize value from technology solutions • Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action • Strong relationship-building and communication skills across technical and non-technical stakeholders • Familiarity with Autodesk products and learning ecosystems preferred • Experience with Fusion, Forma, or other design and engineering technology is a plus • Experience with higher-education institutions, educators, or academic technology programs preferred • Experience developing adoption plans, success metrics, or enablement programs preferred • Ability to manage multiple customer initiatives independently in a matrixed organization • Ability to travel to customer institutions and Autodesk events, up to 30%

🏖️ Benefits

• Annual cash bonuses may be included • Stock grants may be included • Comprehensive benefits package • Health and financial benefits • Time away and everyday wellness benefits • In-person onboarding and/or in-person ID verification may be provided or required