Bilingual Customer Service Representative

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Process customer purchase orders and customer requests • Resolve order-related, product, and service issues • Handle inbound customer communications by phone and email in French and English • Own the customer request and experience from initiation to conclusion • Research information using multiple complex systems and dual monitors • Expedite back orders and shipments • Handle returns and special requests • Communicate with suppliers, customers, sales representatives, and the outside sales force • Cross-reference products and offer substitutes to increase revenue • Provide high-quality customer service aligned with sales to enable sales growth • Track performance metrics including schedule adherence, productivity, and quality • Follow up on outstanding issues • Identify opportunities to provide solutions • Recommend process improvements • Make decisions based on policies and past precedence, seeking guidance as necessary • Perform other duties as assigned

🎯 Requirements

• High School diploma is required • 1-3 years’ applicable experience in a customer service type role is preferred • Bilingual French/English verbal and written required • Intermediate PC skills required • Ability to work in multiple systems concurrently using multiple monitors • SAP, C4C (SAP Cloud), or other CRM tool experience preferred

🏖️ Benefits

• Learning experiences to support career growth and success • Diverse, equitable and inclusive culture • Equal opportunity employer • Reasonable accommodation available during the employment process