Bilingual Customer Care Specialist – Pharmaceuticals/Healthcare, English/French

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Respond to inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders • Answer general inquiries from consumers and healthcare providers • Navigate and assist users with sites and content • Provide prompt, complete, professional, and empathetic customer service • Assist with temperature excursion inquiries and updates • Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs) • Document case notes in the customer relationship management system • Provide contract support and act as liaison and client representative • Triage medical information inquiries to the appropriate department • Respond to FAQs and general on-label information inquiries

🎯 Requirements

• Fluent verbal and written English and French (mandatory) • Minimum 2 years of experience supporting pharma/biotech call centers preferred • Experience in a medical or commercial setting preferred • Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred • Prior experience with Salesforce and Vonage preferred • Previous contact center experience is an asset • Strong telephone soft skills and customer-service orientation • Ability to work in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient • Excellent interpersonal, listening, empathy, communication, and problem-solving skills • Ability to handle calls, chats, and emails • Ability to learn and navigate new systems and technologies quickly • Windows through the current version • Microsoft Office tools • Basic computer and hardware proficiency to set up a remote workstation • Ability to sit for long periods of time • Hardwired internet connection with minimum speeds of 15 Mbps upload and 15 Mbps download • Private, quiet office space free of interruptions • Must already be based in Canada with fully legal and valid documentation to work in Canada (WP, PR, and SIN) • No employer sponsorship provided

🏖️ Benefits

• Medical insurance after probation period • Dental insurance after probation period • Life insurance after probation period • 3 weeks of training plus 1 week of certification • 2 weeks paid vacation • All equipment provided by the company • Fully remote work in Canada • 40-hour work week • Potential rotational shifts and after-hours support