Product Technical Support Representative

🕒 August 13

🇺🇸 United States – Remote

💵 $56.5k - $90.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Identify customer product needs and increase sales revenue by recommending appropriate products, equipment, and solutions • Support global sales channels and international customer networks through pre-sale and post-sale support • Assist customers with buying decisions and identify cross-sell and upsell opportunities • Follow up on quoted opportunities • Provide engineering-level troubleshooting by phone, email, video, and on-site where applicable • Provide product documentation support • Create and support technical content such as customer self-service videos, white papers, and technical documentation • Collect insights from engineering and product management to understand complex scenarios • Collaborate with engineering and product management teams on new product development • Support on-site customer visits and tradeshow needs with the commercial team • Attend vendor and department trainings and meetings • Participate in root cause analysis and process improvement • Provide sales support including quotes, pricing, and lead-time checks • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited higher learning institution in science (Physics, Chemistry, Biology, or a related scientific/engineering major), or a combination of education and experience is required • No minimum years of professional experience required • Internship, academic project, or coursework involving technical concepts is highly preferred • Proficiency in scientific vocabulary and terminology • Ability to gain knowledge of fluid handling and bioprocessing applications • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Ability to learn other software as needed • Excellent written and verbal communication skills • Ability to work efficiently under pressure and within deadlines or other time-sensitive constraints • Ability to read and understand technical manuals and diagrams • Strong analytical and problem-solving skills • Ability to apply acquired knowledge to drive real-time and in-the-moment business decisions • Strong work ethic and ability to excel in a rapidly changing and growing organization • Must reside within the Mountain or Pacific time zones

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness programs • Health savings and flexible spending accounts • 401(k) plan with company match • Employee stock purchase program • 11 paid holidays • 18 PTO days annually • Volunteer time off • 6 weeks of 100% paid parental leave (except in states that offer paid family leave) • Learning experiences to support career growth and success • Diverse, equitable and inclusive culture