Global Account Manager

🕒 April 24

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions. • Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. • Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP). • Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

🎯 Requirements

• 8+ years successful SaaS sales experience with a strong preference for expertise in CCaaS/UCaaS sales • A demonstrated history of hitting and exceeding annual sales targets • Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences. • Experience: Travel as required to achieve monthly, quarterly and annual sales plans. • Education: Bachelor degree or equivalent experience. Master Degree is preferred.

🏖️ Benefits

• Health insurance • Flexible work arrangements