Solutions Operations, Mortgage Tech
Job not on LinkedIn
🕒 June 10
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
📋 Description
• Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. • Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers. • Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios. • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions. • Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently. • Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.
🎯 Requirements
• Strong understanding of the HELOC and mortgage origination lifecycle • A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness • Exceptional structured communication skills • Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred • Disciplined and resilient in a fast-paced environment • Bachelor's Degree.
🏖️ Benefits
• Health insurance • Professional development opportunities
Apply NowSimilar Jobs
🕒 June 10
Operations Program Coordinator optimizing supply chain logistics for a leading provider. Supporting program management in deploying data center operations with efficiency and strategic direction.
🕒 June 10
Growth Operations Associate supporting marketing, product, and growth operations at Ensemble Performing Arts. Handling CRM data management, campaign performance tracking, and content strategy.
🕒 June 10
Senior Manager, IT Systems Operations responsible for infrastructure strategy at ExtraHop. Leading technology evolution and team performance for enterprise systems in a remote capacity.
🇺🇸 United States – Remote
💵 $170k - $195k / year
💰 $41M Series C on 2014-05
⏰ Full Time
🟠 Senior
⚙️ Operations
🕒 June 10
Lead HRIS and Operations Specialist at Ripple Effect enhancing HR systems and processes for efficiency. Collaborating with HR and IT to ensure data integrity and operational excellence.
🕒 June 9
O2C Operations Manager responsible for accurate and efficient order-to-cash processes at Oximio. Collaborating with multiple departments to enhance customer service and streamline operations.
