Customer Success Manager

🕒 October 31

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Build long-term, strategic partnerships with larger customers • Understand clients’ workflows, organizational structures, and requirements • Serve as the main customer point of contact • Provide best practices and help customers achieve operational goals using Axon products • Provide customer insights to influence internal product roadmaps and projects • Engage customers through regular calls, business reviews, and daily needs • Monitor and manage adoption metrics across the Axon platform • Create success plans and document customer progress toward goals and results • Manage escalations and coordinate internal teams on critical issues • Communicate major milestones and updates to senior leadership • Conduct training webinars and calls with marketing and training teams • Develop deep product knowledge and ensure proper implementation in customer environments • Learn and share industry best practices to solve customer needs

🎯 Requirements

• Registered 2026 AfroTech attendee; must be attending AfroTech 2026 to apply through this posting • Bachelor's degree or equivalent work experience • 5+ years’ working in a customer-facing role • 2+ years working with Enterprise-level customers • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans • Proven track record of leading process improvements within large organizations • Previous experience tracking product adoption and customer engagement through data-analysis tools • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations • Exceptional organizational, presentation, and communication skills, both verbal and written • Demonstrated ability to deal with change and excel in high-stress situations

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices

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