Professional Services Manager II

🔥 2 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions • Drive deployments, manage customer onboarding, and build sustainable UAS detection programs • Act as the primary post-sale point of contact • Lead end-to-end deployments, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement • Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams • Guide customers in creating operational policies and workflows integrating Dedrone systems with agency technology stacks, the Axon ecosystem, and UAS/DFR programs • Coordinate and manage third-party training and integration vendors • Conduct site assessments for hardware placement and operational design • Maintain deployment documentation, SOP templates, training plans, and internal handoffs • Provide post-deployment monitoring and escalation • Relay customer feature requests, bug reports, and process gaps to Product and Engineering • Attend strategic customer meetings with Sales for technical validation and deployment context • Lead or assist in proofs of concept, including setup, training, success-criteria validation, and customer debriefs • Support RFP/RFI responses • Draft or validate Statements of Work based on deployment complexity and customer readiness

🎯 Requirements

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment) • Direct experience deploying hardware/software solutions in complex operational environments • Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs • Implementation of counter UAS programs • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration • Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike • Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers • Strong project and stakeholder management skills; ability to own a deployment from kickoff to success • A passion for emerging technology, safety, and customer success • Willingness to travel heavily and adapt to dynamic customer needs in the field • FAA Part 107 certification preferred or obtained within first 3 months • Comfortable climbing, working on/from elevated positions, and operating hand tools • Hardware installation and maintenance experience of security and/or communications equipment

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices

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