Professional Services Manager – II

🔥 2 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $78.5k - $125.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Serve as a customer-facing technical deployment expert for Axon public safety technology • Own deployments from pre-installation planning and site readiness through installation, configuration, commissioning, customer training, documentation, and handoff • Serve as the onsite Axon technical lead and primary deployment point of contact • Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies • Perform pre-deployment technical reviews and verify site readiness, infrastructure, networking, power, access, and prerequisites • Execute field commissioning and system validation testing • Manage multiple deployments, deadlines, and changing priorities • Identify deployment risks and resolve them with customers and internal teams • Install and configure network-connected hardware and software, IP cameras, Windows-based systems, routers, cellular devices, and supporting infrastructure • Install, terminate, test, and troubleshoot low-voltage cabling • Support vehicle-based technologies involving networking, wireless communications, Cradlepoint routers, and 12V DC systems • Troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and system integrations • Diagnose TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular network issues • Perform structured troubleshooting and root-cause analysis; escalate complex issues appropriately • Build relationships with customer technical and operational stakeholders • Serve as a trusted technical advisor and communicate technical concepts to technical and non-technical audiences • Conduct technical and operational training for customer administrators, technical contacts, and end users • Create and maintain site assessments, network diagrams, installation records, system configurations, and deployment reports • Maintain project status and administrative updates • Capture lessons learned and improve deployment processes • Communicate product irregularities, customer feedback, and enhancement opportunities to internal teams • Collaborate with Professional Services, Customer Success, Sales, Solutions Engineering, Product Management, Engineering, Technical Support, and third-party installation partners

🎯 Requirements

• 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience • Strong knowledge of TCP/IP networking and network troubleshooting • Experience deploying and troubleshooting technology in IP-based network environments • Working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications • Hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software • Working knowledge of Windows operating systems and applications • Strong troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure • Demonstrated experience working directly with customers in technical environments • Ability to independently own technical projects from preparation through completion • Ability to read and follow technical documentation, diagrams, installation standards, and defined deployment procedures • Strong written and verbal communication skills • Ability to explain technical concepts and train both technical and non-technical users • Strong organizational skills and attention to detail • Ability to manage multiple priorities and adapt to changing field conditions • Ability to work independently with minimal supervision while contributing effectively within a larger team • Ability and willingness to travel extensively throughout the United States • Valid driver’s license with an acceptable driving record • Ability to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation • Relevant technical certifications such as CompTIA A+, Network+, Security+, CCNA, Cradlepoint certifications, Emergency Vehicle Technician (EVT), ASE Electronics, or equivalent industry certifications are a plus

🏖️ Benefits

• Competitive salary • 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Snacks in offices

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