Technical Support Engineer

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November 21

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Axonius Federal Systems

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Cybersecurity • Government • Enterprise

Axonius Federal Systems is a provider of the Axonius Asset Cloud tailored for federal and public-sector customers, delivering a SaaS-based asset inventory and actionability platform that helps security, IT, and GRC teams discover and remediate exposures, misconfigurations, and operational blind spots across complex technology environments. The company focuses on automating evidence collection, accelerating incident response, reducing IT licensing costs, combating shadow IT, and enabling continuous cyber resilience for enterprise and government missions.

51 - 200 employees

Founded 2021

🔒 Cybersecurity

🏛️ Government

🏢 Enterprise

📋 Description

• Serve as the first responder and the primary point of contact for all federal tickets • Analyze and troubleshoot incidents with a one-touch resolution mindset • Interpret customer questions on product usage and provide detailed and timely answers • Follow escalation paths from ticket creation through resolution • Perform routine follow-ups and ticket management via email, chat, etc. • Write and maintain the internal and external knowledge bases • Provide feedback to management about improvements to processes and procedures • Other duties as assigned

🎯 Requirements

• 2-3 years’ experience in a Technical Support role within software and/or technology • Comfortable with writing knowledge base articles, troubleshooting guides, and other documents • General knowledge of networking topology, TCP/IP protocols, network configuration and components (firewalls, routers, etc.), and endpoint security technologies • Knowledge of Docker and/or other containerization technologies • Experience working with and troubleshooting Linux systems • Experience handling technical escalations within your team and to external teams