Technical Support Engineer

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Axonius

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $200M Series E on 2022-03

Cybersecurity • SaaS • Enterprise

Axonius is a company that provides a comprehensive platform for cybersecurity asset management and SaaS management. It offers solutions that give IT and security teams a complete inventory of their assets, uncover security issues, and automate remediation actions. Axonius connects to hundreds of data sources to aggregate, normalize, deduplicate, and correlate asset data, helping organizations manage risk, decrease incident response times, and automate processes. The platform is particularly useful for managing a sprawling array of devices, users, software, SaaS applications, and cloud services, enabling businesses to inform strategy and eliminate manual, repetitive tasks.

📋 Description

• Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system. • Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation. • Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.

🎯 Requirements

• 3+ years of professional experience in a Technical Support role specifically within the software or technology sectors. • Professional experience troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity. • Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting. • Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams. • Experience reading or writing code, with a specific proficiency in Python. • Ability to analyze application logs, build cURL commands, and utilize data sets to resolve technical issues. • Technical experience troubleshooting TLS, SSL certificates, and SAML authentication protocols. • Proficiency with database platforms and the ability to troubleshoot data retrieval issues. • Hands-on experience with MongoDB and OpenVPN. • Professional experience managing and troubleshooting applications within Docker containers.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities