Product Support Analyst – Accounting

🕒 6 days ago

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Caseware

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Caseware is a global leader in providing software solutions for accounting, auditing, and financial reporting. Their products, such as Caseware Cloud and Caseware Working Papers, are designed to modernize accounting practices, streamline audits, and provide robust financial reporting tools for accounting firms, corporations, and government entities. Caseware is renowned for integrating advanced technologies, including AI-driven tools, to enhance efficiency and insight for its users. Their offerings are localized to meet regional standards and cater to diverse sectors, including public and private organizations. With a focus on transformation through technology, Caseware supports over 500,000 accounting professionals in more than 130 countries.

📋 Description

• Provide high-quality customer support over the phone • Take ownership of customer issues until resolution • Perform minor testing of software and provide feedback • Analyze client firm workflow and processes to apply Caseware products • Maintain and update records of procedures and processes • Track issues using the internal ticket system • Document hardware and software changes and revisions

🎯 Requirements

• Foundational knowledge in accounting / financial statements • 1-2 years of experience in a similar customer support B2B accounting/financial industry • Salesforce experience is an asset • Experience with using ticketing systems • Understanding of or exposure to accounting, assurance & tax principles • Achievement & resolution-oriented with a strong commitment to providing an exceptional customer service experience • Ability to analyze data, utilize problem-solving/troubleshooting skills, and provide optimal solutions • Strong independent learner • Commitment to continuous improvement

🏖️ Benefits

• Discretionary bonus and/or commission • Flexible work options • Remote opportunities • Generous time-off policies • Competitive compensation • Recognition and rewards programs • Global project opportunities