Bilingual Technical Support Specialist, EV Charging – French/English

🔥 19 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ChargeLab

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🚗 Transport

☁️ SaaS

Energy • Transport • SaaS

ChargeLab is a leading provider of software solutions for electric vehicle (EV) charging infrastructure. The company offers an enterprise software platform and white-label solutions to help site hosts, fleet operators, and network providers manage EV charging operations efficiently. ChargeLab's software supports OCPP (Open Charge Point Protocol) chargers and integrates with major payment methods, providing a flexible and future-proof EV charging experience. Their platform powers some of North America's top EV charger manufacturers and installers, offering tools to build and maintain large-scale smart EV charging networks. ChargeLab also provides resources such as EV charging incentives and rebates to assist businesses and drivers in transitioning to sustainable transportation. They focus heavily on user experience and offer a comprehensive app for EV drivers to manage charging activities.

📋 Description

• Serve as the primary point of contact for end users by providing **bilingual support (English and French)** via phone, our main communication channel. • Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction. • Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience. • Analyze OCPP connectivity logs and data to identify and resolve technical problems. • Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions. • Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service.

🎯 Requirements

• Fluent in English and French — both written and spoken. • Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk. • Experience in customer or technical support in a fast-paced environment. • Strong problem-solving skills and a passion for delivering excellent customer outcomes. • Ability to stay calm and resourceful under pressure. • Clear communicator who can simplify complex technical topics. • Post-secondary degree in a STEM field is preferred. • Zendesk experience is an asset. • Spanish fluency is a bonus.