Strategic Account Manager

🕒 September 12

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Serve as the primary point of contact for assigned provider and payer executives and client stakeholders • Ensure contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met • Own client account strategy, governance, and results relative to Bamboo and client pro formas • Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients • Develop and maintain provider and payer stakeholder relationships • Track and analyze performance metrics and KPIs to confirm ROI and strategic alignment • Identify opportunities for improvement, expansion, upselling, and service enhancement • Lead strategic discussions on improving behavioral health care navigation program effectiveness • Act as an escalation point for internal teams and ensure timely project delivery and issue resolution • Collaborate with Product, Marketing, Operations, and Engineering on scopes of work, change orders, and service enhancement documentation • Oversee contract renewals, extensions, project additions, and other contract modifications • Advise clients on integrating Bamboo Bridge into broader public health initiatives and systems • Identify repetitive tasks and implement scalable automation solutions with team leads

🎯 Requirements

• 7+ years of relevant experience, including 3+ years in strategic healthcare accounts • Proven ability to engage and influence C-suite executives • Experience managing complex, multi-stakeholder partnerships across geographies • Account management experience in healthcare IT, value-based care, healthcare services, SaaS, or a similar field • Focus on behavioral health and/or substance use disorder sectors is a plus • Proven track record of client retention and account expansion through strategic relationship management • Experience with complex contract management and negotiation • Strong technical acumen and ability to translate complex software concepts into business value • Demonstrated ability to leverage data analytics and AI-driven insights • Strong project management and problem-solving skills • Ability to manage multiple priorities in complex payer and provider environments • Self-motivated, adaptable, and comfortable working independently in a fast-paced remote environment • Comfortable using or learning AI-supported tools and new technologies • Ability to travel periodically for work • Bachelor's degree in business, healthcare, or a related field is a bonus

🏖️ Benefits

• Competitive compensation including health, dental, vision and other benefits • Autonomy to build something with an enthusiastically supportive team • Learning from working at the highest levels and on strategic company priorities • Remote work environment • Supportive and inclusive workplace culture • Opportunities to work with world-class investors and advisors