Central Operations Specialist

🕒 September 22

🏄 California, Idaho, +2 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Banner Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banner Bank is a financial institution that offers a wide range of banking and financial services to both individuals and businesses. It provides solutions such as personal and business checking and savings accounts, credit cards, personal and home loans, and investment services. Banner Bank also offers specialized services such as online and mobile banking, fraud prevention, and wealth management. Known for its focus on customer trust and satisfaction, Banner Bank has received several accolades including recognition by Newsweek and Forbes as one of the best regional and trustworthy banks. It operates in multiple states including Washington, Oregon, Idaho, and California, and is a preferred SBA lender in many communities.

📋 Description

• Work in a specific operations function and perform function-specific day-to-day operations tasks • Provide exceptional customer service • Support branches through review and documentation of multiple critical functions • Provide Bank staff with training • Respond to inquiries on complex functions for procedures, applications, and access • Provide support for retail operational areas including SilverLake, Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup, IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services, or Escheat • Administer function-specific systems • Administer function-specific user access for related applications • Assist in Disaster Recovery/Business Continuity testing and real-event tactical team • Participate in critical, bankwide problem-solving projects • Analyze user feedback and make recommendations for support process improvement • Evaluate documented resolutions and analyze trends to prevent repeated problems • Identify and implement process improvements • Assist in the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support • Post updates to BannerNet to assist in problem resolution • Comply with policies, procedures, security requirements, and government regulations

🎯 Requirements

• H.S. Diploma: required (an equivalent combination of education and experience may be considered) • 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required • Possess excellent customer service, analytical, and problem solving skills • Proven organizational skills and attention to detail required • Ability to manage multiple projects simultaneously while ensuring critical deadlines are met • Ability to effectively prioritize and execute tasks in a high-pressure environment • Possess effective written and verbal communication skills, with the ability to positively influence others • Ability to work independently with little direct supervision while effectively managing time and resources • Proven experience with troubleshooting principles/methodologies and issue resolution techniques • Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies • Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations

🏖️ Benefits

• Incentive and commission compensation may be awarded for eligible roles • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life • Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays • 401k (up to 4% match with immediate vesting) • Tuition reimbursement up to $5,250 annually (minimum service requirement) • Paid vacation time, sick time and 11 company paid holidays • 401k (with up to 4% match) • Tuition reimbursement