Payments & Recovery Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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battleface

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🛡️ Insurance

✈️ Travel

💰 Venture Round on 2021-05

B2C • Insurance • Travel

battleface is a travel insurance company designed for modern travelers, offering coverage tailored for adventure and diverse travel experiences. Founded initially for the UK and European markets, battleface has expanded globally to cater to travelers in the United States, Australia, and Canada. The company prides itself on a service-oriented approach, providing 24/7 travel assistance, a streamlined digital claims process, and policies that are adaptable to the specific needs of individual travelers or groups.

📋 Description

• Review and validate medical invoices from hospitals, clinics, physicians, and other healthcare providers worldwide • Verify patient details, treatment dates, medical services, invoice accuracy, and supporting documentation • Identify duplicate billing, inflated costs, unnecessary services, and billing discrepancies • Negotiate medical bills, discounts, and full-and-final settlements with international providers • Coordinate payments with Finance and ensure invoices are approved, documented, and paid on time • Verify international banking instructions, beneficiary details, SWIFT/IBAN information, and payment requirements • Maintain payment records, track outstanding invoices, and resolve provider payment disputes • Apply deductibles, patient responsibilities, and agreed discounts correctly • Research local medical pricing and benchmark charges against reasonable and customary costs • Negotiate with hospitals, medical networks, and billing intermediaries to reduce medical expenses • Review high-value invoices and challenge questionable treatment costs, procedures, and lengths of stay • Track negotiated savings and report cost containment results to management and insurance partners • Escalate unusual billing patterns, excessive charges, or suspected provider misconduct • Identify and investigate recovery and subrogation opportunities involving responsible third parties, insurers, accidents, hotels, transportation providers, and medical facilities • Coordinate recovery efforts with liability insurers, legal representatives, and international claims organizations • Review accident reports, police documentation, insurance policies, medical records, and supporting evidence • Prepare recovery demands, negotiate settlements, and track outstanding recovery balances • Work with external legal counsel when formal recovery or litigation is required • Investigate potentially fraudulent medical invoices, fabricated documentation, and suspicious payment requests • Verify hospital legitimacy, provider credentials, patient admissions, and medical billing information • Conduct provider due diligence using independent sources, official records, and direct hospital verification • Collaborate with Fraud and Claims teams and document investigation findings • Maintain records of payments, negotiations, recoveries, and investigations in claims management systems • Monitor outstanding payment obligations, recovery opportunities, and overdue cases • Prepare reporting on payment volumes, negotiated savings, recovery performance, and suspected fraud • Identify process improvements and opportunities to automate invoice review, verification, and payment workflows • Support internal procedures for international provider payments, cost containment, and subrogation

🎯 Requirements

• 3+ years of experience in travel insurance, medical assistance, claims administration, healthcare billing, cost containment, or insurance recoveries • Experience reviewing and negotiating medical invoices, ideally involving international healthcare providers • Understanding of insurance claims, medical billing, subrogation, and coordination of benefits • Strong negotiation skills and confidence challenging unreasonable charges and resolving disputes • Familiarity with international payments, banking verification, and cross-border transactions • Ability to review medical documentation, financial records, and insurance policies • Strong investigative and analytical skills with excellent attention to detail • Excellent written and verbal English communication skills • Comfortable working independently and managing multiple complex cases simultaneously • Proficiency with claims management systems, spreadsheets, and digital collaboration tools • Willingness to work across international time zones and communicate with providers worldwide • Experience working for a travel insurance company, third-party administrator (TPA), medical assistance company, or international medical cost containment organization • Previous responsibility for medical bill negotiation, provider fraud investigations, or subrogation recoveries • Familiarity with international healthcare systems and medical pricing • Experience working with external legal counsel and liability insurers • Additional languages, particularly Spanish, French, or Portuguese • Experience using AI tools, document analysis, and automated verification systems

🏖️ Benefits

• Opportunity to take ownership of complex international cases • Opportunity to negotiate with providers around the world • Opportunity to develop recovery strategies • Opportunity to help build smarter, technology-driven payment and fraud prevention processes • Work with a fast-growing international insurance and assistance business • Direct financial and operational impact

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